What is your outstanding advantages compared to other manufacturers in China?
We have our own field team to support customer’s projects, both domestic and overseas, through a single call, our team will arrive at the site ASAP. This enable us to have massive project experiences and product feedback immediately, hence help us increase the products and services continuously.
We are the only Chinese supplier which offers all services during the whole value chain, from site audit, tailored solutions, customized lighting effect, programming, production, delivery, on-site consultant, installation, debugging, emergency support and after-sale follow up. All are in house work, not from 3rd party, this ensures our fast response.
How do you ensure the quality of your addressable LED lights?
Besides the standard quality assurance processes:
We ourselves have being experienced vast amount of different types of projects, we install and debug them ourselves, hence we know all the possible problems during implementation, so we are always improving try to avoid at the stage of production.
We only pick up the good materials, some material costs are higher than average level, but compared to the nightmare after-sale problem, it absolutely worth.
What is your warranty term?
Free refund or exchange goods within 15 days
Free exchange goods within 3 months
Free repair within ONE year
What if the goods I receive are damaged?
This rarely happens, all products and parts are well packed and protected within solid carton boxes. We take photos for all parcels as well.
If that really happen, please take photos, file your damage claim to carrier immediately and keep all corresponding files, then notify us. Big shipments will be covered by insurances.
What is your payment terms?
For small orders, we accept Paypal, Western Union, MoneyGram and T/T. For regular orders, T/T based on 30% deposit and balance before shipment. For huge orders, we can accept L/C.
How is your sample policy?
Samples are always available, based on different situations, we can offer free samples.
What is your regular MOQ?
NO MOQ for standard models. For customized projects, you may need to pay some development and tooling cost if necessary, which can be refunded after some orders.
Do you accept OEM or ODM?
OEM and ODM are welcome and we are fully capable of doing so.
How much do you charge for lighting effect design, programming, on-site consultant and installation?
It heavily depends on the complexity and if you order products from us or how many products you order from us, but one thing is for sure, it will be moderate enough and much more economic than your local service providers.
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